Privacy Policy

Bleuwave ("Bleuwave," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read it carefully.

1. Information We Collect

Information You Provide Directly

• Contact information — name, email address, phone number, and service address when you request a quote, schedule service, or reach out to us
• Service details — information about your property, equipment, and the nature of the service you need
• Payment information — billing details processed securely through our payment processors; we do not store full card numbers on our systems
• Communications — records of your inquiries, feedback, and any correspondence with our team

Information Collected Automatically

• Device & usage data — IP address, browser type, operating system, pages viewed, and time spent on site
• Cookies & tracking technologies — see Section 4 below
• Approximate location — derived from IP address to confirm service availability in your area

2. How We Use Your Information

We use the information we collect to:

• Schedule, dispatch, and deliver HVAC, plumbing, electrical, and handyman services
• Communicate appointment confirmations, service updates, and follow-up reminders
• Process payments and deliver invoices or receipts
• Send promotional offers, newsletters, and seasonal service reminders (opt out at any time)
• Improve our website, service quality, and overall customer experience
• Comply with applicable federal, state, and local laws and regulations
• Protect the safety and security of our customers, employees, and business operations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers — vendors assisting with scheduling (Broccoli), payment processing, email marketing, CRM, and website analytics
• Field technicians & subcontractors — licensed professionals dispatched to perform your service who need your contact and address details
• Legal authorities — when required by law, subpoena, or court order, or to protect our rights and the safety of others
• Business transfers — in the event of a merger, acquisition, or sale of company assets, your data may transfer as part of that transaction; we will notify you in advance

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience:

• Essential cookies — required for core website functionality; cannot be disabled
• Analytics cookies — help us understand visitor behavior (e.g., Google Analytics)
• Marketing cookies — used to deliver relevant advertising across platforms

You can adjust cookie preferences through your browser settings. Disabling non-essential cookies may limit some site features.

5. Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Customer service and financial records are typically retained for 7 years in accordance with applicable business and tax regulations. You may request deletion of your data at any time, subject to those legal retention requirements.

6. Your Rights & Choices

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal retention obligations)
• Opt out of marketing communications via the unsubscribe link in any email we send
• California residents may have additional rights under the California Consumer Privacy Act (CCPA)
• Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA)

To exercise any of these rights, contact us using the information in Section 11 below.

7. Data Security

We implement industry-standard security practices including SSL/TLS encryption, role-based access controls, and secure data storage. However, no transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable means.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a child, please contact us immediately and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites or integrations (e.g., financing partners, review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the revised policy on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

11. Mobile Messaging & SMS Privacy Policy

Bleuwave (including its divisions, subsidiaries, and affiliates) is committed to protecting your privacy. This section addresses our practices regarding the collection, use, and protection of mobile phone numbers and SMS messaging data.

12. Collection and Consent

We collect mobile phone numbers only when voluntarily provided by you—for example, when you request a service quote, submit a contact form on our website, or opt-in via our digital booking tools. By providing your mobile number, you acknowledge and agree that we may send you text messages (such as project updates, scheduling confirmations, service notifications, or promotional offers). Consent is obtained explicitly at the point of collection and is never assumed.

13. Strict Non-Sharing of Mobile Data

Your privacy is paramount. Mobile information will not be shared with third parties, partners, or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared, sold, or rented to any third parties under any circumstances.

14. Data Security

We implement robust administrative, technical, and physical security measures to safeguard your contact information and proof of consent against unauthorized access, loss, or alteration.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us: